Frequently Asked Questions

1. Are there professional standards for the coaching industry?

Yes, there is a code of ethics, core competencies, accreditation processes and an International Coach Federation (industry association) that promotes the advancement of coaches. To learn more about this, click here: Daphne is an ICF accredited coach.

2. How will I know you are the right coach for me?

During our initial conversations and/or discovery session, together we will identify if this is an appropriate fit. So, before you say “yes”, you will have a sample of what the coaching experience will be like. Until then, click on my BIO page to learn more about myself and my approach in coaching.

3. How do I get started in the coaching process?

If you are interested in beginning the coaching process, please contact me via phone so we can schedule our initial discovery session to further explore the details of the coaching relationship.

4. What can I expect from you as my coach?

Be a partner in bringing out the best, the deepest, and the truest in you;
Provide safety, encouragement and support; an environment in which you can relax and explore;
Respect the confidentiality of the agreements we make;
Expand your view of what is possible and promote discovery of new insights;
Give you input, straight feedback and operate as a sounding board;
Listen carefully to what you say and ask questions that increase awareness;
Be an on-going resource for you in accomplishing your intentions.

5. What if I sign up for this and decide it is not right for me? Do you have a money back guarantee?

Yes, I call it my “participate and get your money back” guarantee. If within the first month of our relationship you show up to the calls and participate fully in the coaching process, you can simply let me know this is not working for you and I will refund your investment less a $150 processing fee. To honor the coaching agreement and the coaching process, if you sign up and do not show up for your coaching sessions, do not do the follow up work including accountability, etc, then we will not refund your money.

6. What’s your refund policy for Get Clients – Make Money & Have Fun!?

We fully stand by this programme and know if you follow the 10-Week Action Plan and do the work as directed, you’ll get results. If you do the work, ask for support, implement and you still don’t see a return on your efforts, then simply let us know and we’ll be happy to return your investment, less a $150 processing fee. IMPORTANT NOTE: To be eligible for a refund, you must submit your completed 10-Week Action Plan checklist, your homework assignments and all of the materials you used to market your business within 90 days from the date of your purchase. Why? Because we know if you do the work as directed, you’ll get results. Get Clients – Make Money & Have Fun! is for serious entrepreneurs only; please do not invest in the programme if you just want to “check it out”. We’ve invested an enormous amount of time, energy, attention and action into our business and this programme, and we expect you to do the same.


7. Is this client centre and my data secured and safe?

Yes! In fact, there are 3 levels of security: provided to keep your data safe and confidential:

Username and password protected;
Verisign Security Certificate protects your data on this site;
Secured pages (https://)

8. Is my information confidential?

Yes. This site is protected by a username/password system. You are the only one that has access to your information.


9. Can I contact you in-between our scheduled coaching sessions?

Yes! In the event that you would like support on something that comes up in between our meetings, you can post an inquiry to the Client Log and we can have “just in time” coaching via your Private Client Website.


10. What is the “Register Now” link and when would I use it?

If you are interested in becoming a client or beginning the coaching process, you can create your own account to access the private client area. When you “register” I will be notified that your account has been created and will need to activate your account. This could take up to 24 hours.

11. How do I access your private client area and how do I log in?

Click on the Login link in the navigational menu of the website. Then enter the username and password that has been assigned to you. Don’t have login information yet? Contact me so we can get an account created for you.

12. I have a password that I use for most of my on-line accounts. Can I change the password you assigned to me?

Yes. You will need to log in initially using the password I assigned to you. Once you log in, you can change your password at any time in your Client Profile page, that you find under the FORMS tab.

13. What if I forget or lose my password and login information?

If you simply forgot your password, you can still go to the Login page by clicking the Login link. Click on the blue link “forgot password” to the right of the “Login” button and, in the new “Forgot Password” window, enter your username and click on the “Continue” button. You will receive an email shortly with your password included.

If you misplaced both your username and password, contact me and I will forward you your information.

14. I’m trying to log in, but it will not accept my username or password, what do I do?

Remember that the login information is case sensitive, so enter it exactly like it was given to you. Also, type in your login credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering incorrect. Again, if you do not remember your login credentials, you can contact me via email and I’ll forward them to you.


15. What makes up a “Welcome Packet” and what do I do with this?

A welcome packet consists of some basic forms, documents and resources that will help to get us started in the coaching process. By completing the information in the welcome packet, you are providing me with some helpful information, so that I know best how to support you, guide you and work together with you. It includes a “Client Profile” form, a “Goals” form and also a “Discovery” form. You will also find our coaching agreement located in this packet. It is customary for you to complete these items prior to our initial coaching session together.


16. What if I need to reschedule my appointment?

It’s easy. With at least a 24 hour notice, you can reschedule any appointment by using the online calendar system. Just complete the following steps:

Log into your Private Client Website Area.
Click on the Calendar Menu.
Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)
Click on the “edit” button and change the details of the appointment to correspond with an “Available” block of time.
The calendar will update itself, you’ll see your new appointment reflected and I will receive an email notification letting me know of the change.


17. How do I easily make my payments for my coaching services?

Each month you’ll receive an invoice from my practice letting you know the amount committed to for that month. You can (1) mail a cheque to the address on the invoice or (2) log in to the private client area, click on the Payments Menu and you will see any outstanding balances due at that time.

18. Can I pay by Direct Credit?

Yes, if you live in New Zealand, you certainly can pay online by direct credit. You will be charged in NZD plus GST. Your invoice has a bank account details for you to deposit into. If you’re wanting to purchase a product that is only listed in USD and you live in New Zealand, please email and we’ll get you an invoice in NZD.

19. What are other methods of payment I can use to pay for my coaching services?

Credit Card (which includes Pay Pal).

To pay by Credit Card or Pay Pal: when you receive your monthly invoice, click on the link at the bottom of the invoice to log into the private client area and click on the Payments Menu. Here you can either enter your credit card number or Pay Pal information and my system will automatically (and securely) process your payment.

Anything else you want to know? Email us at and I’ll happily answer you or call Daphne at +643 481 7080 or Skype daphne.wells3


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